Overview:
The mediation session serves as the focal point of resolving workplace conflicts through a neutral and structured process. During this stage, all parties convene with the mediator to express their perspectives, understand each other’s viewpoints, and collaboratively explore potential solutions. The session begins with setting ground rules and an overview of the mediation process to ensure mutual respect and open communication. Each party is given time to speak uninterrupted, followed by facilitated discussions aimed at identifying common ground and crafting agreements. The mediator plays a crucial role in guiding the conversation, de-escalating tensions, and ensuring the focus remains on problem-solving. The goal is to reach a resolution that is fair, sustainable, and agreeable to all parties involved, while restoring workplace harmony and fostering a positive team dynamic.