Overview & Introduction
What this Flo will cover:
Already Started? Use the buttons below each stage to skip to where you left off.
Acknowledge The Grievance
Stage 1 of the grievance process focuses on acknowledging and formally receiving a grievance raised by an employee. This stage sets the foundation for the entire process, ensuring that the grievance is logged, understood, and that the appropriate steps are taken to address it. This initial acknowledgment is crucial for demonstrating that the grievance has been received and is being taken seriously.
Complaint Assessment
Stage 2 of the grievance process focuses on the initial assessment of the grievance. This stage is essential for determining the nature and scope of the grievance and deciding on the appropriate steps to take moving forward. The initial assessment helps in understanding the seriousness of the grievance and setting up a clear plan for further investigation if necessary.
Grievance Meeting
Stage 3 of the grievance process involves conducting a formal grievance meeting. This stage provides an opportunity for the employee to present their case in person, and for the management team to ask questions and gather further information. It is a critical step in ensuring that the grievance is thoroughly understood and that all relevant details are considered before making a decision.
Investigation
Stage 4 of the grievance process involves conducting a formal investigation into the grievance. This stage is crucial for gathering and analysing evidence, interviewing relevant parties, and understanding the full context of the grievance. The investigation aims to uncover facts and determine whether the grievance is substantiated.
Outcome and Decision
Stage 5 of the grievance process focuses on making a formal decision regarding the grievance based on the investigation findings. This stage is critical for determining the appropriate actions to address the grievance and communicating the decision to the employee. The outcome should be fair, transparent, and based on the evidence gathered.
Appeal Process
Stage 6 of the grievance process addresses the appeal of the decision made in Stage 5. If the employee or other relevant parties are dissatisfied with the outcome, they have the right to appeal. This stage ensures that there is a mechanism for reviewing and, if necessary, revising the original decision.
Implementation and Follow-Up
Stage 7 of the grievance process involves implementing the decisions made during the previous stages and following up to ensure that any agreed-upon actions are carried out effectively. This stage ensures that resolutions are enacted and that any necessary changes are monitored and assessed.
Overview:
Overview & Introduction
What this Flo will cover:
Already Started? Use the buttons below each stage to skip to where you left off.
Acknowledge The Grievance
Stage 1 of the grievance process focuses on acknowledging and formally receiving a grievance raised by an employee. This stage sets the foundation for the entire process, ensuring that the grievance is logged, understood, and that the appropriate steps are taken to address it. This initial acknowledgment is crucial for demonstrating that the grievance has been received and is being taken seriously.
Complaint Assessment
Stage 2 of the grievance process focuses on the initial assessment of the grievance. This stage is essential for determining the nature and scope of the grievance and deciding on the appropriate steps to take moving forward. The initial assessment helps in understanding the seriousness of the grievance and setting up a clear plan for further investigation if necessary.
Grievance Meeting
Stage 3 of the grievance process involves conducting a formal grievance meeting. This stage provides an opportunity for the employee to present their case in person, and for the management team to ask questions and gather further information. It is a critical step in ensuring that the grievance is thoroughly understood and that all relevant details are considered before making a decision.
Investigation
Stage 4 of the grievance process involves conducting a formal investigation into the grievance. This stage is crucial for gathering and analysing evidence, interviewing relevant parties, and understanding the full context of the grievance. The investigation aims to uncover facts and determine whether the grievance is substantiated.
Outcome and Decision
Stage 5 of the grievance process focuses on making a formal decision regarding the grievance based on the investigation findings. This stage is critical for determining the appropriate actions to address the grievance and communicating the decision to the employee. The outcome should be fair, transparent, and based on the evidence gathered.
Appeal Process
Stage 6 of the grievance process addresses the appeal of the decision made in Stage 5. If the employee or other relevant parties are dissatisfied with the outcome, they have the right to appeal. This stage ensures that there is a mechanism for reviewing and, if necessary, revising the original decision.
Implementation and Follow-Up
Stage 7 of the grievance process involves implementing the decisions made during the previous stages and following up to ensure that any agreed-upon actions are carried out effectively. This stage ensures that resolutions are enacted and that any necessary changes are monitored and assessed.