Acknowledge The Grievance
Step 1.1:
Ensure that the employee has submitted a formal complaint or grievance in writing.
Step Details
Explanation:
If an employee raises a grievance verbally, listen carefully and show empathy. It's important to acknowledge their concerns and explain that, to proceed formally, the grievance must be submitted in writing. This ensures there’s a clear record of the issue, which helps us address it fairly and consistently. Offer to guide them through the process if needed, so they feel supported every step of the way.
Action:
A formal complaint or grievance must be submitted in writing, whether via email or letter. It should outline the issue and include any evidence the complainant wishes to present. While verbal complaints should also be taken seriously, having a written starting point is crucial for effective handling.
Acknowledge The Grievance
Step 1.1:
Ensure that the employee has submitted a formal complaint or grievance in writing.
Step Details
Explanation:
If an employee raises a grievance verbally, listen carefully and show empathy. It's important to acknowledge their concerns and explain that, to proceed formally, the grievance must be submitted in writing. This ensures there’s a clear record of the issue, which helps us address it fairly and consistently. Offer to guide them through the process if needed, so they feel supported every step of the way.
Action:
A formal complaint or grievance must be submitted in writing, whether via email or letter. It should outline the issue and include any evidence the complainant wishes to present. While verbal complaints should also be taken seriously, having a written starting point is crucial for effective handling.