Step Menu
Already Started? Use the buttons below each step to pick up where you left off.
1.1
Ensure that the employee has submitted a formal complaint or grievance in writing.
1.2
Acknowledge receipt of the complaint or grievance in writing as soon as possible.
1.3
Have you identified the nature of the grievance from the employee’s communication?
1.4
Arrange a time to meet with the complainant to discuss their concerns and formal complaint.
1.5
Based on your meeting with the complainant, you must decide whether the grievance requires formal investigation, or if mediation may be a course of correction.
Step Menu
Already Started? Use the buttons below each step to pick up where you left off.
1.1
Ensure that the employee has submitted a formal complaint or grievance in writing.
1.2
Acknowledge receipt of the complaint or grievance in writing as soon as possible.
1.3
Have you identified the nature of the grievance from the employee’s communication?
1.4
Arrange a time to meet with the complainant to discuss their concerns and formal complaint.
1.5
Based on your meeting with the complainant, you must decide whether the grievance requires formal investigation, or if mediation may be a course of correction.