Acknowledge The Grievance
Step 1.2:
Acknowledge receipt of the complaint or grievance in writing as soon as possible.
Step Details
Explanation:
It is essential to acknowledge the complaint promptly and formally in writing (via letter or email) to demonstrate that the matter is being taken seriously.
Action:
Formally acknowledge the complaint as quickly as possible, ideally within 3 working days (72 hours). Use the example template provided to respond.
Acknowledge The Grievance
Step 1.2:
Ensure that the employee has submitted a formal complaint or grievance in writing.
Step Details
Explanation:
It is essential to acknowledge the complaint promptly and formally in writing (via letter or email) to demonstrate that the matter is being taken seriously.
Action:
Formally acknowledge the complaint as quickly as possible, ideally within Step Menu Mobile3 working days (72 hours). Use the example template provided to respond.