Acknowledge The Grievance
Step 1.5:
Based on your meeting with the complainant, you must decide whether the grievance requires formal investigation, or if mediation may be a course of correction.
Step Details
Explanation:
Some grievances may be resolved informally through discussion, while more serious ones may require formal investigation. Informal resolution is suitable for minor disputes or misunderstandings. however, It is important to determine at this meeting whether an informal or formal approach is required.
Action:
Decide if mediation could act as a positive resolution to the matter raised. If you deem the matter to be of a serious nature, then Formal Investigation should certainly be considered.
Acknowledge The Grievance
Step 1.5:
Based on your meeting with the complainant, you must decide whether the grievance requires formal investigation, or if mediation may be a course of correction.
Step Details
Explanation:
Some grievances may be resolved informally through discussion, while more serious ones require formal investigation and outcomes. Informal resolution is suitable for minor disputes or communication issues.
Action:
Decide if mediation could act as a positive resolution to the matter raised. If you deem the matter to be of a serious nature, then Formal Investigation should certainly be considered.