Acknowledge The Grievance
Step 1.4:
Arrange a time to meet with the complainant to discuss their concerns and formal complaint.
Step Details
Explanation:
Some grievances may be resolved informally through discussion, while more serious ones may require formal investigation. Informal resolution is suitable for minor disputes or misunderstandings. however, It is important to determine at this meeting whether an informal or formal approach is required.
Action:
Hold meeting with complainant to fully understand the complaint, and to agree on next courses of action.
Acknowledge The Grievance
Step 1.4:
Arrange a time to meet with the complainant to discuss their concerns and formal complaint.
Step Details
Explanation:
Some grievances may be resolved informally through discussion, while more serious ones may require formal investigation. Informal resolution is suitable for minor disputes or misunderstandings. however, It is important to determine at this meeting whether an informal or formal approach is required.
Action:
Hold meeting with complainant to fully understand the complaint, and to agree on next courses of action.