Explanation:
It's important to understand what resolution or outcome the employee seeks. This helps to manage their expectations and identify possible solutions.
Action:
Ask the employee directly, “What would you like to see happen as a result of this grievance?”
Explanation:
It's important to understand what resolution or outcome the employee seeks. This helps to manage their expectations and identify possible solutions.
Action:
Ask the employee directly, “What would you like to see happen as a result of this grievance?”