Complaint Assessment
Step 2.4:
Have you decided whether to proceed with a formal investigation?
Step Details
Explanation:
If informal resolution is not appropriate or the grievance involves serious allegations, a formal investigation is required to gather evidence and determine the facts.
Action:
If you believe the grievance does not require a formal investigation (e.g., it’s based on a misunderstanding or it was resolved informally), communicate this to the employee, but ensure the decision is backed by a valid reason and is well-documented.
Complaint Assessment
Step 2.4:
Have you decided whether to proceed with a formal investigation?
Step Details
Explanation:
If informal resolution is not appropriate or the grievance involves serious allegations, a formal investigation is required to gather evidence and determine the facts.
Action:
If you believe the grievance does not require a formal investigation (e.g., it’s based on a misunderstanding or it was resolved informally), communicate this to the employee, but ensure the decision is backed by a valid reason and is well-documented.